Service, Support, and Maintenance
Are you looking for a solution to add industrial control systems expertise to your maintenance team?
Our technical team is honest and friendly and will help you get your system operating like new.
Enjoy peace of mind that your control systems are secure and being cared for by good hands.
Control System Maintenance Program
Rely on regular service to find and fix potential issues to keep your systems running smoothly.
If you do not have the need or budget for a full time control systems team, be assured that your industrial control and SCADA systems continue to operate smoothly without the costs associated with additional personnel or training.
| Plan Detail | Health Check | Lifecycle Plan | Complete Care |
|---|---|---|---|
| Software Maintenance | |||
| Maintain backups of software or configurations | X | X | X |
| Configuration management - report | X | X | X |
| Patching/updates of customer owned software | X | X | |
| Review error logs and provide findings report | X | X | |
| Environment Sandboxing | X | ||
| Virtual Machine Maintenance | X | ||
| Hardware Maintenance | |||
| Physical inspection of IO devices | X | X | X |
| Physical inspection of control devices | X | X | X |
| Comprehensive system health tracking | X | X | |
| Minor cleaning of sensors | X | X | |
| Component repair/replacement | X | ||
| Calibration of sensors | X | ||
| Engineering | |||
| Discounted Engineering rate | 5% | 5% | 10% |
| Phone support | Free | Free | Free |
| Standard 24-hour response | Sized to fit | Sized to fit | Sized to fit |
| Emergency 4-hour response | Sized to fit | Sized to fit | |
| Maintenance visit per year | 1 | 2 | 4 |
| Security Services | |||
| One Time Vulnerability assessment | X | X | X |
| Advisories and risk information for customer owned devices | X | X | |
| Training (annual) | X | ||
| Security Program development | X | ||
